Account & Data Recovery

Last updated: 2026-07-19

Account-based licences

For account-based or invitation products, the product page states who owns the account and how access is recovered. If you lose access to an account supplied through __COMPANY_NAME__, contact [email protected] with your order reference.

Hardware change

Whether a licence can be re-activated after a hardware change depends on the licence channel and the vendor's transfer rules. The product page lists the transfer rule that applies to your order.

Personal data requests

Under the GDPR, UK GDPR, and the revised Swiss FADP, you can request access to, correction of, or deletion of personal data held by __COMPANY_NAME__. Send requests to [email protected]. See the Privacy Policy for the full list of rights.