Digital Content & Withdrawal
Last updated: 2026-07-19 (consent text version 2026.07.19-a5)
This page explains, in plain language, how __COMPANY_NAME__ supplies digital software licences, when the 14-day right of withdrawal applies, when it does not, and what remedies remain available to you regardless.
1. What you are buying
Every product page lists the delivery format. The most common formats are:
- License key: a 25-character (Microsoft) or vendor-specific code that activates the software on the number of devices stated on the product page.
- Account invitation:an invitation to a vendor account that grants access to the named edition for the stated term. The account is operated under the vendor's terms.
- Account-based access: pre-provisioned access to a vendor account for a stated term. Ownership and recovery rules are shown on the product page.
The licence channel (retail, OEM, volume, academic, subscription, account, or other), the number of devices or users, the term, the activation region, and the transfer rule are also listed on the product page.
2. Supply and delivery
- Most orders are delivered automatically by email within minutes after a successful payment.
- Orders selected for manual review (fraud-prevention or volume) may take up to 24 hours.
- Supply of digital content is considered to have begun when the licence key or delivery details are first made available to you by email or in your account dashboard.
3. Your 14-day right of withdrawal (EU/EEA, UK, Norway)
In the European Union, the EEA, the United Kingdom, and Norway, you normally have a 14-day right of withdrawal for distance sales under Directive 2011/83/EU (and equivalent UK and Norwegian rules).
3.1 When the withdrawal right does not apply
For digital content not supplied on a tangible medium, the right of withdrawal does not apply if all of the following are met:
- You have given your prior express consent to begin supply;
- You have acknowledged that you will lose the withdrawal right once supply begins;
- Supply has begun.
We obtain these from you at checkout with a separate, unticked checkbox whose consent text is reproduced verbatim below. Your consent, the timestamp, and the policy version are stored with your order record.
3.2 Canonical consent text
I request immediate supply of the digital content after payment and acknowledge that, once supply begins under the applicable law, I may lose the statutory right to withdraw. This does not affect mandatory remedies for digital content that is not as described or does not work as required.
Consent text version: 2026.07.19-a5. Cart checkbox and order record reference this version.
4. Mandatory remedies
Even where the withdrawal right is excluded, Directive (EU) 2019/770 (and the UK Consumer Rights Act 2015 equivalent) provide a tier of remedies if the digital content is not conforming with the contract:
- Repair or replacement at no cost, where feasible and proportionate;
- Price reduction or termination (with a refund) where repair or replacement is impossible, incomplete, or unsuccessful;
- Damages where you suffer loss as a result of the non-conformity.
The full procedure and contact details are on the Refunds, Withdrawal & Remedies page.
5. Switzerland
Switzerland does not provide a general statutory right of withdrawal. Where you request immediate supply and supply has begun, no statutory withdrawal right applies. The warranty rights under the Swiss Code of Obligations remain available for defects.
6. Compatibility
Before purchase, confirm the operating system, edition, hardware requirements, and existing software version against the product page. A key for one edition cannot activate a different edition. If you are unsure, contact [email protected] with the product name before ordering.